FAQ

Stork Mobile is a prepaid data eSIM service for international travel. Buy a data plan for the country or region you need, install the eSIM on a compatible device, and use mobile data while you travel.

Stork Mobile is data-only. It does not include a phone number, and SMS is not available. You can still use internet calling apps such as LINE, WhatsApp, FaceTime, and Messenger.

You can use Stork Mobile on unlocked iPhone, iPad, and Android devices that support eSIM. Your device also needs to support the network technology and frequency bands used in your destination.

For more details, see Compatibility.

No. Stork Mobile is prepaid, so you only pay when you buy a data plan.

Your account is created when you purchase your first data plan. After purchase, you can log in to the app with that account and manage your eSIM.

The main method is Direct Install from the app. On supported devices, tap the install button shown after purchase to start eSIM setup in one tap. QR code scanning and manual entry with the SM-DP+ address and activation code are also supported.

Install your eSIM on a stable Wi-Fi connection, and do not interrupt the setup once it starts. An eSIM may only be installable once, so make sure you are installing it on the right device.

An installed eSIM may not be reinstallable, reusable, or reissued after deletion. Please do not delete your eSIM until you no longer need it.

You can request a free eSIM reissue once every 6 months. Please apply from the app. After reissue, install the eSIM on your new device.

No. Data plans do not expire. Your remaining data stays available as long as the associated Stork Mobile eSIM remains active, so you can use it on future trips.

If no data is used for 730 days from the last use date, the eSIM will expire. You can check the eSIM validity date and last connected date in the app.

After purchase, the data plan is ready to use in the covered country or region. Install your eSIM, then select Stork Mobile for mobile data on your device.

Yes. You can add data to the same eSIM from the app, or add a new plan for another country or region.

Yes. However, once your Stork Mobile data is used up, that line cannot connect to the internet, so you will need Wi-Fi or another internet connection to purchase more data.

You can check your data balance, daily usage, covered countries, and purchase history from the My eSIM details screen in the app.

No. There are no monthly fees, maintenance fees, or fixed fees while you are not using the service.

Credit cards and debit cards are supported. Please check the purchase screen for the available card brands.

You can view and issue receipts from the purchase history in the app.

As a general rule, we do not provide cancellations, refunds, exchanges, or reissues after purchase for user-side reasons.