These Terms of Use (these "Terms") set out the conditions for using the eSIM data communication service provided by ROKKODE Inc. (the "Company") under the name Stork Mobile, together with related websites, applications, support, and all other related services (collectively, the "Service").
By purchasing or using the Service, you are deemed to have agreed to these Terms. If you do not agree to these Terms, you may not use the Service.
These Terms apply to all relationships between the Company and Users concerning the use of the Service.
If the Company establishes individual terms, guidelines, notices, help pages, FAQs, fee tables, or other conditions concerning the Service (collectively, "Individual Terms"), those Individual Terms form part of these Terms.
If these Terms conflict with the Individual Terms, the Individual Terms prevail unless the Individual Terms expressly provide otherwise.
In these Terms, the following terms have the meanings set out below.
"Service" means the eSIM data communication service provided by the Company under the name Stork Mobile and related online services.
"User" means any person who purchases, registers for, uses, or intends to use the Service.
"eSIM" means an embedded SIM communication profile based on GSMA and other applicable standards that is downloaded to and installed on a compatible device.
"Stork Mobile eSIM" means an eSIM provided by the Company to a User through the Service.
"Data Plan" means a data allowance or other usage right purchased by a User for data communication using a Stork Mobile eSIM. If the Service screen, notices, help pages, or other displays refer simply to a "plan," that term means a Data Plan unless the context clearly requires otherwise.
"Compatible Device" means a device that supports eSIM, is not SIM-locked, and satisfies the OS, communication method, frequency band, and other conditions necessary to use the Service.
"Compatible Network" means a local telecommunications carrier, mobile network operator, roaming network, or other communication network that supports mobile data communication using a Stork Mobile eSIM in a country or region covered by the Service.
"Telecommunications Provider" means any domestic or foreign telecommunications provider that provides communication lines, roaming, Compatible Networks, or other communication functions for the Service through the Company or the Company's partners.
"Account" means registration information and usage eligibility created or granted for a User to use the Service.
The Service is a mobile data communication service using Stork Mobile eSIMs.
The Service is provided primarily for mobile data communication outside Japan.
The Service is data-only. Voice calls, SMS, MMS, and other communication services not expressly indicated by the Company are not available.
The Service is provided using Telecommunications Providers, Compatible Networks, eSIM profile providers, payment service providers, cloud service providers, and other third-party services with which the Company cooperates or which the Company uses.
The countries or regions where the Service is available are those displayed by the Company on its website, application, purchase screen, or by other methods. Even within a covered country or region, the Service may be unavailable due to Telecommunications Providers, Compatible Networks, communication regulations, devices, radio conditions, outages, maintenance, or other circumstances.
Mobile data connection availability, coverage, speed, quality, Compatible Networks, and stability in each country or region may vary depending on the terms, facilities, frequency bands, roaming settings, network congestion, local regulations, location, device, radio conditions, and other circumstances of local Telecommunications Providers or Compatible Networks.
The Company may change the content, specifications, Telecommunications Providers, technology, covered countries or regions, Compatible Devices, and other conditions of the Service as necessary for business, technical, legal, or operational reasons, in accordance with Articles 11 and 16.
To use the Service, a User must create an Account by the method specified by the Company or receive an Account from the Company.
A User must provide true, accurate, and up-to-date information when registering an Account or making a purchase.
A User must manage the Account, authentication information, email address, login method, and other information necessary to use the Service at the User's own responsibility.
The Company is not liable for damage arising from Account mismanagement, third-party use, incorrect input, inability to receive email, or other matters attributable to the User's management, except where caused by the Company's willful misconduct or gross negligence.
A User must not transfer, lend, sell, change the name of, pledge, or otherwise dispose of the Account to or for a third party.
If a minor purchases or uses the Service, the minor must obtain consent from a parent, guardian, or other legal representative.
If a User deletes the Account, the Stork Mobile eSIM linked to that Account will expire, and unused Data Plans, data allowances, and other usage rights under the Service will no longer be available. In that case, the Company will not provide refunds, compensation, or alternatives, except where required by law.
Stork Mobile eSIMs are provided to Users by the method specified by the Company. A Stork Mobile eSIM may be issued when a User first purchases a Data Plan on the website.
A Stork Mobile eSIM must be installed and used on a Compatible Device used by the User.
After a Stork Mobile eSIM is installed on a device, it may not be transferable, reusable, or reissued for another device.
The User is responsible for managing the QR code, activation code, SM-DP+ address, and other setup information for eSIM installation.
QR codes and other eSIM setup information may be usable only once. The User must install the eSIM in a stable communication environment and in accordance with the guidance of the Company or the device manufacturer.
If an eSIM becomes unavailable because the User deletes the eSIM, changes devices, loses or damages a device, resets a device, or for any other reason on the User's side, the Company will not reissue the eSIM or provide refunds, compensation, or alternatives, except where required by law.
A Stork Mobile eSIM under the Service is valid for 730 days from the last usage date of that eSIM. A Stork Mobile eSIM that has passed 730 days from its last usage date will expire and become unavailable.
The last usage date under the preceding paragraph is based on communication usage records acquired, recorded, or determined by the Company or its partners. It may differ from device displays, Telecommunications Provider displays, or the User's understanding.
A Data Plan may be used as long as the Stork Mobile eSIM to which the Data Plan is linked remains valid. If the Stork Mobile eSIM expires, is deleted, suspended, or disabled, any unused Data Plan or data allowance will also become unavailable.
Data Plan activation, consumption, remaining balance, usage history, and other status information are determined based on communication usage records acquired by the Company or its partners.
Data usage, remaining data, usage history, and other information displayed in the Service are based on information obtained from Telecommunications Providers or other third parties or on calculations in the Company's systems and may differ from information displayed on the device.
In connection with changes to the communication platform, eSIM provision method, or other specifications or operations of the Service, the Company may provide Users who use Stork Mobile eSIMs or Data Plans provided before the effective date of these Terms with Stork Mobile eSIMs, Data Plans, data allowances, or other alternatives necessary for migration. The eligible Users, migration timing, treatment of the pre-migration Stork Mobile eSIMs or Data Plans, data allowances to be provided, and other conditions will be governed by migration conditions separately announced by the Company.
Before purchasing and using the Service, a User must confirm at the User's own responsibility that the device to be used is a Compatible Device.
To use the Service, the device must support eSIM, must not be SIM-locked, must support the communication methods and frequency bands of the country or region of use, and must satisfy the necessary OS version and other conditions specified by the Company.
Depending on the device, country, region, Telecommunications Provider, Compatible Network status, or other conditions, APN settings, data roaming settings, network selection, or other settings may be required to use the Service.
If the Service cannot be used due to the device not being a Compatible Device, the device being SIM-locked, insufficient device settings, OS or device specification issues, device failure, or other matters attributable to the User's device or settings, the Company will not provide refunds, compensation, or alternatives, except where required by law.
Service fees will be displayed on the purchase screen or by another method specified by the Company.
Service fees are payable in U.S. dollars, Japanese yen, or any other currency and amount displayed by the Company on the purchase screen or similar interface.
A User must pay Service fees using a payment method specified by the Company.
Payment processing may be performed through a payment service provider or other third-party service used by the Company.
The Company may acquire or store payment results, transaction identifiers, card brands, partial card numbers, and other information necessary for payment management from payment service providers, but the Company does not store complete card numbers or security codes in its systems.
Fees, foreign exchange differences, conversion rates, billing dates, debit dates, and other conditions may arise or change due to foreign exchange, card companies, payment service providers, financial institutions, or other third parties. The Company is not responsible for those matters.
A User must enter payment information accurately and use a payment method for which the User has proper authority.
If payment problems occur, including unauthorized payment, unauthorized use, chargebacks, payment refusal, or payment failure, the Company may suspend the Service, suspend the Account, suspend the eSIM, cancel the purchase, or take other necessary measures.
The Service is a service that begins to be provided when the eSIM is issued, the Data Plan or data allowance is granted, payment is completed, or other processing specified by the Company is completed.
The Company generally does not provide cancellations, refunds, exchanges, reissuance, compensation, or alternatives after purchase for reasons attributable to the User, regardless of the reason.
Reasons attributable to the User under the preceding paragraph include the Service being unused, no longer needed, changes or cancellation of travel plans, the device not being a Compatible Device, the device being SIM-locked, inability to configure device settings, dissatisfaction with communication quality or speed, deletion of the eSIM, device change, loss, failure, or reset, purchase error, and other circumstances on the User's side.
For Data Plans, data allowances, unused data, unused periods, and other usage rights under the Service, the Company will not provide refunds, prorated calculations, cash conversion, transfers, carryovers, or alternatives, except where required by law.
If the Service is not provided due to the Company's willful misconduct or gross negligence, or if refunds or other measures are required by law, the Company will take necessary measures in accordance with the law.
If a refund is provided, the method, currency, amount, processing timing, and other conditions will be reasonably determined by the Company in accordance with applicable laws and the rules of the payment service provider.
A User uses the Service at the User's own responsibility.
A User must prepare and maintain, at the User's own cost and responsibility, the device, communication environment, internet connection, application, email receiving environment, authentication method, and other environment necessary to use the Service.
A User must comply with the laws, regulations, Telecommunications Provider conditions, device manufacturer conditions, Company guidance, and other applicable rules of the country or region where the Service is used.
A User must properly manage eSIMs, QR codes, activation codes, Accounts, payment information, purchase information, and other information relating to the Service.
If the Company or a third party suffers damage due to the User's breach of these Terms, unauthorized use, violation of laws, infringement of third-party rights, device or setting deficiencies, or any other cause attributable to the User, the User must compensate for that damage.
A User must not engage in any of the following conduct when using the Service.
The Company may suspend, restrict, interrupt, change, or terminate all or part of the Service without prior notice to Users if any of the following applies.
The Company may terminate all or part of the Service for business, technical, legal, or operational reasons.
If the Company terminates the Service, the Company will, except in emergencies or unavoidable circumstances, provide Users with notice by giving a reasonable notice period through the website, application, email, or any other method the Company considers appropriate.
If unused Data Plans, data allowances, usage periods, or other usage rights under the Service become unavailable due to suspension, restriction, interruption, change, or termination of the Service under paragraph 1 of this Article, excluding the cases set out in paragraphs 5 and 6, the Company will not provide refunds, compensation, or alternatives, except where required by law.
If all or a material part of the Service is terminated for reasons attributable to the Company and unused Data Plans, data allowances, usage periods, or other usage rights under the Service become unavailable as a result, the Company will take measures reasonably determined by the Company, such as prior notice, a usage grace period, alternative provision, or a refund corresponding to the unused portion, taking into account applicable laws, the usage status of the Service, the reason for termination, and other circumstances.
If all or a material part of the Service is terminated due to changes in laws, orders or requests from administrative agencies or courts, suspension, outages, specification changes, contract termination, or other circumstances relating to Telecommunications Providers, eSIM profile providers, payment service providers, or other third-party services, force majeure, or other reasons not attributable to the Company, the Company will take measures such as prior notice, a usage grace period, or alternative provision to the extent required by law or to the extent the Company reasonably determines necessary for the operation of the Service.
To the extent permitted by applicable law, the Company makes no warranties, express or implied, regarding the Service, including communication quality, speed, connection availability, coverage, fitness for a particular purpose, continuity, accuracy, completeness, usefulness, or non-infringement of third-party rights.
Because the Service uses roaming lines, Compatible Networks, and wireless communication, events such as inability to communicate, unstable communication, reduced speed, or discrepancies between displayed and actual usage status may occur due to external factors, including radio conditions, terrain, buildings, devices, Telecommunications Providers, Compatible Networks, network congestion, and local regulations.
To the extent permitted by applicable law, the Company is not liable for Telecommunications Providers, Compatible Networks, eSIM profile providers, payment service providers, cloud service providers, or other third-party services, systems, networks, facilities, specifications, outages, suspensions, changes, termination, information accuracy, or other reasons attributable to third parties, except where attributable to the Company.
The Company is not liable for damage caused by the User's device, settings, usage environment, operation, mismanagement, mistaken purchase, mistaken deletion, device change, device failure, loss, reset, inability to receive email, or other circumstances on the User's side, except where caused by the Company's willful misconduct or gross negligence.
To the extent permitted by applicable law, the Company is not liable for lost profits, indirect damages, special damages, incidental damages, consequential damages, travel schedule changes, accommodation costs, transportation costs, business losses, or other damages relating to the use or inability to use the Service.
The Service is not provided for purposes that involve significant risks to life, body, or property, emergency calls, medical care, aviation, transportation, disaster response, critical infrastructure, or other uses requiring high reliability or constant connection.
Even if the Company is liable to a User for damages, the Company's liability is limited to the amount paid by the User to the Company for the Service that caused the damage, except where the Company has acted with willful misconduct or gross negligence. This limitation does not apply if it is not permitted under the Consumer Contract Act of Japan or other applicable laws.
Nothing in these Terms limits any consumer rights or remedies that cannot be excluded or restricted under applicable law.
Intellectual property rights relating to the Service, websites, applications, logos, trademarks, text, images, programs, designs, databases, and other matters concerning the Service belong to the Company or third parties with lawful rights.
Use of the Service does not transfer, license, or grant any usage right in the intellectual property rights of the Company or any third party to the User.
A User must not reproduce, modify, redistribute, sell, or otherwise use intellectual property relating to the Service beyond the purpose of using the Service without the Company's prior written consent.
The Company handles personal information obtained in relation to the Service in accordance with the Privacy Policy separately established by the Company.
The Company uses User information to the extent necessary for the operation of the Service, including provision of the Service, identity verification, payment, support, prevention of unauthorized use, compliance with laws, and cooperation with Telecommunications Providers or partners.
The Company may disclose User information to the extent necessary only where required by law, where the User has consented, where the Company receives a request from an administrative agency or court based on law, or where otherwise necessary in accordance with the Privacy Policy.
Notices from the Company to Users will be given by posting on the website or application, email, in-account notice, or any other method the Company considers appropriate.
A User must keep the registered email address and other contact information accurate and up to date at all times.
Inquiries from Users to the Company must be made through the contact form or by email to support@storkmobile.com.
The Company may change these Terms to the extent permitted by law if any of the following applies.
If the Company changes these Terms, the Company will make known the changed Terms, the effective date, and, where necessary, the reason for the change by posting on the website or application, email, or any other method the Company considers appropriate.
If the Company makes a change that materially affects existing usage rights of Users, including changes to eSIM validity periods, Data Plan usage conditions, handling of unused data allowances, covered countries or Compatible Networks, service termination conditions, refunds, alternative provision, or usage grace periods, the Company will provide a reasonable notice period before the effective date, except where required by law or where there is an urgent need.
The changed Terms apply from the effective date separately specified by the Company.
If a User uses the Service after the Terms have been changed, the User is deemed to have agreed to the changed Terms. If individual consent or another procedure is required by law, the Company will carry out that procedure.
A User represents and warrants that the User is not an organized crime group, member of an organized crime group, person related to an organized crime group, corporate racketeer, person engaging in social or political racketeering, special intelligence violence group, or any similar person (collectively, "Anti-Social Forces"), and has no relationship with Anti-Social Forces.
A User must not provide benefits to Anti-Social Forces, use Anti-Social Forces, make threats, use violence, make unreasonable demands beyond legal responsibility, damage credibility, obstruct business, or engage in similar conduct.
If the Company reasonably determines that a User has breached or may breach the preceding paragraphs, the Company may suspend the Service, suspend the Account, terminate the contract, or take other necessary measures without prior notice.
If any provision of these Terms or any part of a provision is held invalid or unenforceable under laws or regulations, the remaining provisions of these Terms and the remaining parts of that provision will continue in full force and effect.
The formation, validity, performance, and interpretation of these Terms are governed by Japanese law.
If a dispute arises between the Company and a User in connection with the Service or these Terms, the Tokyo District Court has exclusive jurisdiction as the court of first instance, unless a different jurisdiction is recognized by law.
The Japanese version and the English version of these Terms are equally authentic. If there is any difference in interpretation between the two versions, these Terms will be interpreted in accordance with the meaning common to both versions.
For inquiries about the Service, these Terms, purchases, use, support, or other matters, please contact the Stork Mobile contact point provided by ROKKODE Inc. Inquiries may be made by email to support@storkmobile.com or through the contact form on the Stork Mobile website or application.