Troubleshooting (Android)

Check mobile data

1. In “Settings”, open the mobile network settings for Stork Mobile eSIM
2. Turn ON “Mobile data”
3. If you use more than one SIM, make sure Stork Mobile eSIM is selected for mobile data

Enable roaming

1. In “Settings”, open the mobile network settings for Stork Mobile eSIM
2. Turn ON “Roaming”
3. Restart your device and try again

Set the APN manually

1. In “Settings”, open the mobile network settings for Stork Mobile eSIM and tap “Access Point Names”
2. Add a new APN, enter any name (e.g. Stork Mobile) and “internet” in the APN field, then save (no username or password required)
3. Select the saved APN, then restart your device and try again

Select a network manually

1. In “Settings”, open the mobile network settings for Stork Mobile eSIM
2. Turn OFF “Automatically select network”
3. Select a supported carrier from the available networks
4. After connecting, turn “Automatically select network” back ON

Scan the QR code again

1. Make sure you are connected to Wi-Fi
2. Go to My eSIMs and tap the target eSIM
3. Re-display the QR code from “Install eSIM”
4. Scan in a well-lit area with the camera close

Install manually

1. In “Settings”, open the screen for adding an eSIM (on Pixel: “Network & internet” → “SIMs” → “Add SIM”)
2. On the QR code scanning screen, choose the option to enter the code manually
3. Enter the code starting with LPA:1$ listed under “FOR ANDROID” in your installation email
4. If you don't have the email, find the SM-DP+ address and activation code in My eSIMs under “Install eSIM” → “Enter Code Manually”, and enter them as “LPA:1$SM-DP+ address$activation code”

1. Check your spam folder
2. Check whether the eSIM appears in My eSIMs in the app
3. If issuance is taking a while, you'll find the installation steps by email or in the app once it's ready
4. If this doesn't help, contact us with the name and email address used for the purchase and the date and time of purchase

1. Turn Airplane Mode ON → wait 10 seconds → turn OFF
2. Restart your device
3. Check remaining data (speed may be throttled if data is low)
4. Avoid peak hours (morning and evening commute times)
5. If the issue persists, please contact us