Troubleshooting (iPhone / iPad)

Check mobile data

1. Open “Settings” → “Cellular”
2. Check that Stork Mobile eSIM is selected for “Cellular Data”
3. Make sure the “Cellular Data” toggle is ON

Enable data roaming

1. “Settings” → “Cellular” → Tap on Stork Mobile eSIM
2. Turn ON “Data Roaming”
3. Restart your device and try again

Select a network manually

1. “Settings” → “Cellular” → “Network Selection”
2. Turn OFF “Automatic” to switch to manual selection
3. Select a supported carrier from the available list
4. After connecting, turn “Automatic” back ON

Scan the QR code again

1. Make sure you are connected to Wi-Fi
2. Go to My eSIMs and tap the target eSIM
3. Re-display the QR code from “Install eSIM”
4. Scan in a well-lit area with the camera close

Install manually

1. “Settings” → “Cellular” → “Add eSIM”
2. Select “Enter Details Manually” instead of “Use QR Code”
3. Enter the SM-DP+ address and activation code
4. You can find the codes in My eSIMs under “Install eSIM” → “Enter Code Manually”

1. Check your spam folder
2. Check whether the eSIM appears in My eSIMs in the app
3. If issuance is taking a while, you'll find the installation steps by email or in the app once it's ready
4. If this doesn't help, contact us with the name and email address used for the purchase and the date and time of purchase

1. Turn Airplane Mode ON → wait 10 seconds → turn OFF
2. Restart your device
3. Check remaining data (speed may be throttled if data is low)
4. Avoid peak hours (morning and evening commute times)
5. If the issue persists, please contact us